FAQ

Click here to read about our engraving service

Yes.

All of our coins are 100% genuine. They are circulated coins in very good condition without deep scratches or marks. However we can’t guarantee pristine coins as some coins are 100 years old.

You’ll be proud to wear your special coin as jewellery.

All of our jewellery is silver, gold or rose gold plated. This means a layer of real gold, silver or rose gold is plated onto a base metal. This gives a very high quality finish without each piece of jewellery costing hundreds of pounds that it would if it were solid gold etc.

Many of our products are sent as gifts and therefore we do not print invoices as standard. This also helps reduce our carbon footprint.

However you will receive an email receipt for your transaction when you checkout.

Yes.

We can happily sell a blank product for you to set your own coin please email us or chat to us to discuss your ideas.

Yes.

If you’d like a custom order handcrafting especially for a loved one and can’t see that particular country or coin in our shop then please email us.

We can source and set almost any coin in the world within a couple of days to weeks depending on which country the coin has to travel from.

The gears on the watch movement cufflinks do not move. The name ‘Watch Movement’ used to describe the cufflinks is the term used for the watch mechanism, these operate similarly to how you would wind a grandfather clock or a manual wind watch.

To make these movements viable for cufflinks the winders have been removed and hence they are now static.

However, the rotors freely move on our Automatic Watch Movement Cufflinks

Click the ‘Heart’ Icon on each product photo to add that product to your own personalised Wishlist to help you decide what to purchase.

Click the ‘Compare’ Icon (crossing over arrows) on each product photo to add that product to your own personalised Compare List to help you decide what to purchase by listings the key points of each product in a table for easy, side-by-side comparison.

No. If your order has been dispatched into the postal service, we can no longer retrieve the parcel.

However, you can return the parcel to us for a refund minus postage costs.

We give a generous 60 days to return items.

Yes.

Please return your order to the address below. Please make sure you include your name and importantly order number in your return parcel so we can issue your refund when the parcel arrives to us

If you would like to return your order (we don’t get many), could we you kindly ask your reason for returning your order as we are always eager to hear customer comments about our products and improve them.

Heads and Tails Jewellery

85 Talbot Street, Whitwick, Leicestershire, LE67 5AX, UK.

Your order will be refunded minus the delivery cost which we incur to send the product to you.

Yes.

Please return your order to the address below. Please make sure you include your name and importantly order number in your return parcel so we can exchange your product/s when the parcel arrives to us.

If you would like to exchange your order (we don’t get many), could we you kindly ask your reason for returning your order as we are always eager to hear customer comments about our products and improve them.

Heads and Tails Jewellery

85 Talbot Street, Whitwick, Leicestershire, LE67 5AX, UK.

We will send you a small invoice for the exchanged product to be redelivered, this will be charged at cost price so will be as little as possible.